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Whitelist Mail Server in Heluna

SYMPTOMS

No symptoms.

SOLUTION

To ensure that you receive all correspondences from your tools - please ensure our URL is added to your Approved Senders list, and not added to the Blocked Senders list.

Here's How:

Under Approved Senders [tab] add @intelligenceinc.com,mailer@intelligenceinc.com, and support@intelligenceinc.com



If you see a hyperlink (shown below) that says, "Manage <YOUR DOMAIN> Default Blocked Senders" click there, and repeat the first step above.



Under Blocked Senders [tab], ensure that none of these email addresses or our domain are listed.



Again, if the hyperlink "Manage <YOUR DOMAIN> Default Blocked Senders" Click it and double check this screen as well.

Finally under Quarantine [tab] click ERASE QUARANTINE



Send another test through your tools. Remember to use a fake email address for the customers email address, so that your mail server does not see "FROM" and "TO" as the same, and delete the test email. Additional Resources or Open A Ticket with us.

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