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Understanding Event Payment TerminologySYMPTOMS
Can you help me understand the terms, applied, complete, and pending?SOLUTION
: Pending is the default value given to a payment where the client has used PayPal through the DJ Intelligence Payment Gateway. We mark this "pending" so that you can verify the funds were deposited to PayPal and/or bank account. Once you have confirmed this, change the value to "applied" to apply the payment to a client's existing balance.Complete
: Complete is the default value given to a payment made through the DJ Intelligence Gateway when BluePay and/or Authorize.net are the chosen processors. A "complete" status indicates the transaction was successful with the processor. Update the record to "applied" when you have verified the funds have cleared in order to apply to the client's balance.Applied
: Choose "applied" in order to apply the transaction to a customer's balance.
The sample screenshot below illustrates different behavior of these terms. Note that only the transactions marked "applied" modify the client's balance.
(For a full tutorial of Event Payments, please view our video: https://youtu.be/AQSfoF-_JgM