<< Main Category
< Parent Category
Is there a number I can call you at?SYMPTOMS
We are proud to offer the very finest, unlimited, online support in the industry. All correspondences are done through our online system.
(1) SPEED & CONVENIENCE - It's amazingly fast and simple to open a ticket on our online system. There are no logins or passwords to remember, just click to the department you want and submit your questions.
(2) TIMELY RESPONSES - We have staff ready to assist you with unlimited technical support. We guarantee all responses will be within one business day, however on average responses are within just a few minutes! Unlike telephone tag, with our online system we can get you the answer you need and FAST.
(3) DEPARTMENT ROUTING - You never have to worry about working with someone who doesn't know the answer to your questions. Via our online system, we're able to immediately route your message to the appropriate personnel in the appropriate department capable of getting you the right answer the very first time.
(4) DETAILED ANSWERS - Via our online system, we are able to provide you with the most detailed answers to your questions. We spare no space when responding to your questions, writing as much detail as necessary to help you with your situation.
(5) PRINTED RESPONSES - Often times our staff will provide you with step-by-step instructions or answers to your questions. With a typed response, you can easily print off the information, then use it as a reference guide in the future. You can also work at your own pace and re-read information as often as necessary.
(6) RESOLUTION - Online tickets can go back and forth as many times as necessary until you are satisfied with the response to your question. If there is something that needs additional clarification, simply "reply" to the ticket and our staff will assist you further.
(7) RESEARCH - Most questions require research and/or testing on our behalf. Rather than making you sit on hold for minutes or hours, we can do the appropriate research on our end necessary to resolve your issue. The online system makes it simple to swap files and screen shots back and forth to further assist us in resolving your issue.
(8) QUALITY CONTROL - Our management constantly monitors tickets that come through the system to ensure our staff are providing you with the quality, detailed service you deserve. Customer service is one of our top priorities.
(9) COST - Our online system is cost-effective and helps us keep our service rates low. It has been estimated that in order to provide telephone support we would have to increase our rates by as much as FIVE TIMES or more! With all the conveniences listed above, it just doesn't make sense to raise our prices to offer telephone support.
In short, our online system is the fastest, most efficient way for us to assist you. So please do not hesitate to open a technical support ticket
and allow us the opportunity to help you.